Shipping and Delivery

We currently ship only to addresses in the United States.

Processing times, carriers and delivery estimates can vary with the product, your location and the time of year. For current shipping details, please reach out to us at javaughn1000@gmail.com before or after you order.

Shipping costs and any taxes are calculated at checkout and shown to you before you pay.

Plain packaging. Orders ship in a plain, unmarked box. There is no logo, product name or description on the outside, only the shipping label.

Sealed before it ships. Every product is sealed before it leaves us.

Neutral billing. The charge on your card or bank statement uses a neutral name that does not describe what you bought.

When tracking is available for your order, we will email it to the address you used at checkout. If you have not received it, check your spam folder or contact us.

We ship to the address you enter at checkout, so please make sure it is complete and correct. If you notice a mistake, email us as soon as possible. We will try to update it, but we cannot change an order once it has shipped.

If a package comes back to us because the address was wrong or incomplete, or because nobody accepted it, we will contact you. You may need to pay the shipping cost to send it again.

Once the carrier has the package, it is responsible for delivering it. If tracking shows your order as delivered but you cannot find it, check with neighbors, building staff and any safe spots around your door.

If the package is still missing, or seems lost or stolen in transit, please file a claim directly with the carrier. We are not responsible for packages that are lost, stolen or misdelivered after they leave our hands, but we are happy to send you your order and tracking details to support your claim.

If your order arrives damaged, defective or incorrect, contact us right away with your order number and photos. Our Refund and Return Policy explains what happens next.

Carriers sometimes run late because of weather, holidays, high volume or other events we cannot control. We are not responsible for these delays, but we will help you track down your order if it seems stuck.

We may update this page from time to time. The "Last updated" date at the top shows when it last changed. Orders follow the version in place when they were placed.