Refund and Return Policy

For health and hygiene reasons, we cannot accept returns of products that have been opened, unsealed or used, unless the item arrived damaged, defective or incorrect.

You may return an unopened item within 30 days of delivery. To qualify, it must be:

• Still sealed and unused
• In its original packaging
• Sent back with proof of purchase, such as your order number

Return shipping is paid by you unless the return is because of our mistake. We recommend a trackable shipping method, because we cannot refund a return that never reaches us.

Email us at javaughn1000@gmail.com with your order number and the item you would like to return. We will reply with the return address and instructions. Please do not send items back before you hear from us, because returns we did not approve cannot be accepted.

Your return can be just as discreet as your delivery. Pack it in a plain box, and nothing on the outside needs to say what is inside.

If your order arrives damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and photos of the item and packaging. We will send a replacement or give you a full refund, including shipping, at no cost to you.

Packages that are lost, stolen or misdelivered after leaving us are handled through the carrier, as explained in our Shipping and Delivery policy.

Once we receive and inspect your return, we will email you to confirm whether it is approved. Approved refunds go back to your original payment method.

Your bank or card issuer may take several business days to post the refund. Original shipping costs are not refundable unless the return is because of our mistake.

We do not offer direct exchanges. To get a different item, return the unopened item for a refund and place a new order.

To cancel, email us as soon as possible. If your order has not shipped yet, we will cancel it and refund you in full. Once an order has shipped it cannot be cancelled, but unopened items can still be returned under this policy.

If something is wrong with your order, please contact us first. We can usually fix it faster than a bank dispute.

We may update this policy from time to time. The "Last updated" date at the top shows when it last changed. Orders follow the version in place when they were placed.